Please read through the FAQs below. If you still have a question not answered in the FAQs, please complete the form below to send us an email. We’ll get back with you as soon as we can!

 

Frequently Asked Questions

How do I get my gift cards?

Once per month – usually between the 10th and the 15th – we issue Amazon gift cards to everyone with a balance over $5. The digital gift card code is saved to your Gruupz account. When you’re checking out on Amazon using either our mobile app or browser extension the app/extension will notify you on the Amazon checkout page that you have a gift card and ask if you want to use it. If you confirm, it will apply the gift card to your Amazon account and should reflect immediately on your checkout balance.

Our goal is to be as non-invasive as possible. We hope you’ll use our app and/or extension for your Amazon shopping and we’ll try to stay out of your way until we have good news to share with you.

How long do I have to use my gift card?

Once a gift card has been assigned to your account, you will have 3 months to use the gift card. If the card is not used within 3 months, we may remove the card from your account and you will no longer have access to it.

After I shop on Amazon, how long will it take my Gruupz balance to increase?

Generally speaking, it can take up to 48 hours after an item ships for your balance to be adjusted with Gruupz.

One important note is that sometimes Amazon offers no commissions for the products you buy, which means we aren’t able to pass anything along to you for the purchase.

I made a purchase on Amazon, but my Gruupz balance hasn't changed. What's going on?

To get Gruupz credit for your Amazon purchases, you must start your Amazon shopping experience through either the Gruupz mobile app or the Gruupz browser extension (pictured here).

Start by clicking the orange Gruupz shopping cart in the upper corner of your browser, then by entering a search phrase in the text field. Once you click the “Start Shopping” button, a new tab will open to initiate your Amazon shopping experience.

Gruupz Shopping Companion Browser Extension
My friend (who I referred) made a purchase and their balance increased, but mine didn't. What happened?

To prevent abuse, as well as stale accounts accumulating gift cards that will never be used, your Gruupz balance will only increase from referral purchases if you yourself have made an Amazon purchase within the last 45 days.

What devices can I use to shop with Gruupz?

To see the current platforms for which our app or browser extension is availalble, please visit our add-ons page.

Where can I use Gruupz?

Gruupz is available in the Amazon.com (US) marketplace, with plans to expand to other countries as resources allow.

If you do your shopping from Amazon.com, you can shop with Gruupz. With many products, Amazon.com will ship worldwide, but the selection is much more limited. Please use your discretion.